Please check by calling or emailing if you are unsure whether shipping is included or not. We often run promotions or offers and we wish to avoid confusion.
We welcome European and International Sales and enquiries should be made in writing to support@powerstationtraining.com so we can issue a quotation for all components with shipping. Bank Transfers must be made and funds cleared before goods are dispatched.
Please make sure there is two people available when deliveries arrive as the boxes and components are heavy especially if you have to ascend stairs or into lifts to get to your house, office or gym. Please be aware that Substation and on occasion Power Station may come on a 2400 x 1200 Pallet. Please dispose of this carefully and responsibly or better, we advise you retain this until you have decided to keep your new products in case you wish to return them.
Order Fulfillment and Delivery Times:
We manufacture every Power Station and Power Station Pro to Order. Once an Order is placed we will be in touch to estimate a shipping date. Our Target is 5 - 10 working days however this may vary depending on order volume and time of year. When we dispatch the goods we will let you know by email or phone and depending on the shipping option chosen you can track its progress over the period chosen. Please understand and accept that delays caused by a delivery company are out of our control and we are therefore not liable for costs or losses incurred.
It is beneficial to all parties that you check packaging and goods are as expected on arrival without any obvious visible damage before they are signed for and the delivery company depart. If in doubt or suspect damage, please take photographs as evidence. If damage has occurred or an item is missing, notify the delivery driver and write the complaint on the delivery note or reject the order and it will be returned immediately back to Power Station Training. Given the cost of returning a pallet at a later date we strongly advise conducting a thorough inspection before accepting any delivery.
Where is my order?
If in doubt or if help is needed or you would like an update please call 07442 530332 or email support@powerstationtraining.com
